Privacy policy.

Smooth Moves Removals
Bingley, West Yorkshire
Effective Date: 05/09/24

At Smooth Moves Removals ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you engage with our services.

1. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Your name, address, email address, and phone number.

  • Service Details: Information regarding the items you want to be moved, locations involved, and specific removal requirements.

  • Payment Information: Payment card details or bank details for invoicing purposes.

  • Communications: Any correspondence you have with us, including emails, phone calls, and messages.

  • Website Data: If you use our website, we may collect information like your IP address, browser type, and browsing behavior through cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide our removal services, including preparing quotes, scheduling, and carrying out the move.

  • Billing and Payments: To process payments and manage invoicing.

  • Communication: To contact you regarding our services, respond to inquiries, and provide updates about your move.

  • Compliance: To comply with any legal obligations we are subject to, including tax or contractual requirements.

  • Improvement of Services: To enhance and improve our website and services.

3. Data Sharing

We may share your data with:

  • Third-Party Service Providers: Contractors or companies that assist with service delivery, such as storage facilities or transportation services.

  • Legal Authorities: If required by law, we may disclose your information to authorities or regulatory bodies.

  • Payment Processors: When processing your payments, we may share your payment details with financial institutions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory obligations. Typically, we store data for up to 6 years after the completion of our services.

5. Your Data Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete personal data.

  • Erasure: You can request that we delete your personal data, subject to certain legal or contractual obligations.

  • Restriction: You can request the restriction of processing your data.

  • Data Portability: You can request a copy of your data in a structured format to be transferred to another provider.

  • Objection: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or damage. However, please note that no method of transmission over the internet is entirely secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Smooth Moves Removals
Bingley, West Yorkshire
Phone: 07375406694
Email: rlee34554@gmail.com